The core of co-creation is to involve external stakeholders and turn customers, competitors and experts into partners. KONE is following through on that concept by working with ISS, a global facility services company, to help provide services to their customers around the world. With a cross-border contract covering 21 countries, KONE and ISS are playing to their strengths, using their reach, local knowledge and expertise to effectively expand their operations. While ISS’s focus is to provide quality services, the collaboration will see KONE brought on board to look after vertical transport solutions and maintenance, helping ISS provide superior quality, speed and efficiency to its customers. Both companies are actively working in the IoT field and see a lot of opportunities that would benefit the thousands of buildings jointly with KONE in locations around the world. KONE can help ISS provide consistent services, across geographies and bring in transparency to services allowing ISS to know in real time how the equipment is performing. The local knowledge and expertise KONE has built up over decades across its wide geographical footprint is a clear benefit to the association. ISS ensures KONE is involved right at the start of a project and is working closely with the customer to customize solutions.